top of page

TERMS & CONDITIONS

 

Website: https://www.weliteglobal.com
Last updated: 23 March 2026

​

1. About Us

These Terms & Conditions govern access to and use of the website www.weliteglobal.com and the purchase and use of membership services offered through it.

​

The website is operated under the trading brand Welite Global / Elite Global Black by the business currently identified on the website as Elite W Global Group Britain ("we", "us" or "our").

​

Business contact details

Before publication, the precise legal name of the contracting business must be inserted here, together with its registered office and company registration number, if applicable. If the business is a limited company, these details must be accurate.

​

2. Acceptance of These Terms

By accessing our website, creating an account, purchasing a membership or using our services, you agree to these Terms & Conditions and any additional terms clearly communicated to you when purchasing or using a particular benefit.

If you do not agree to these Terms, you should not purchase or use our membership services.

These Terms should be read alongside our Privacy Policy and any benefit-specific conditions supplied by us or the relevant third-party provider.

Where there is a conflict between these Terms and mandatory consumer protection legislation, the applicable legislation will prevail.

3. Eligibility and Membership Accounts

Membership is intended for individuals who are legally capable of entering into a binding contract.

You agree to:

  • Provide accurate, current and complete information when registering or purchasing membership.

  • Keep your login credentials and account information secure.

  • Notify us promptly if you suspect unauthorised access to your account.

  • Use your membership and its benefits only as permitted by these Terms and the applicable benefit rules.

  • Avoid fraudulent, misleading, abusive or unlawful use of our website or services.

You must not sell, transfer, share or commercially exploit your membership unless we expressly permit this in writing or the relevant benefit conditions allow it.

We may request reasonable information to verify your identity, membership status or eligibility for a particular benefit.

4. Membership Services

We offer premium travel and lifestyle membership services. Depending on the membership tier purchased and the applicable benefit conditions, these may include:

  • Access to participating airport lounges.

  • Hotel-related privileges, upgrades or loyalty-status benefits.

  • Flight cabin upgrade opportunities.

  • Access to selected travel, luxury and lifestyle services.

  • Additional privileges made available to members from time to time.

The precise benefits available to each member are those expressly included in the membership purchased and confirmed at the time of sale.

Membership does not automatically guarantee access to every advertised hotel, airline, airport lounge, destination or service. Availability may depend on eligibility requirements, participating providers, booking conditions, capacity, travel dates and other restrictions.

We will not intentionally misrepresent the benefits included in a membership. Any material change to a purchased benefit will be handled in accordance with the applicable contract and your statutory rights.

​

5. Third-Party Providers and Benefit Availability

Some membership benefits may be provided, fulfilled or controlled by independent airlines, airport lounge operators, hotel groups, loyalty programmes, booking platforms or other third parties.

Where a benefit is supplied by a third party:

  • The provider may impose its own eligibility, identification, booking, check-in, cancellation and usage requirements.

  • Access may be subject to availability, capacity limits, operational restrictions and provider approval.

  • A provider may change its services, participating locations or benefit rules.

  • Members must comply with the relevant provider's reasonable rules and applicable laws.

We will take reasonable care in administering the membership benefits that we have agreed to provide. However, we cannot guarantee the independent actions, decisions or ongoing availability of third-party providers.

Nothing in these Terms excludes or limits any responsibility that we have under applicable law for services we ourselves supply or for representations on which a customer is legally entitled to rely.

If a benefit becomes unavailable, we will assess the circumstances and any applicable contractual or statutory remedy, which may include an alternative benefit, an appropriate adjustment or a refund where legally required.

​

6. Airport Lounge Access

Airport lounge access is subject to the rules and availability of each participating lounge.

Unless expressly stated otherwise in the purchased membership or benefit confirmation:

  • Members must hold the required membership credentials and any valid travel documents requested by the lounge.

  • Lounge entry may depend on the airport, terminal, operating hours, departure arrangements and available capacity.

  • Guest access is subject to the specific guest allowance and conditions of the relevant benefit.

  • Members and guests must comply with lounge rules, conduct requirements, security procedures and applicable laws.

  • A lounge operator may refuse entry in accordance with its applicable rules and lawful operational requirements.

Where a membership advertises access to a stated number of lounges or a particular guest allowance, the applicable network, access method, exclusions and conditions should be made available before purchase.

We do not promise that every lounge will be available at every time or that entry will be permitted regardless of the lounge operator's rules.

​

7. Hotel Benefits and Status

Hotel-related benefits may include upgrades, enhanced status, preferential privileges or other advantages described in the membership purchased.

Such benefits may be subject to:

  • Participating hotel brands and properties.

  • Successful enrolment in a relevant loyalty programme, where required.

  • The hotel's eligibility, reservation and check-in requirements.

  • Availability of rooms, upgrades and other facilities.

  • Minimum-stay requirements, blackout dates or other restrictions communicated by the provider.

A hotel status benefit does not necessarily guarantee a room upgrade, late check-out, early check-in, complimentary breakfast or any other specific benefit unless that benefit is expressly confirmed under the applicable terms.

Members remain responsible for complying with hotel booking conditions and paying charges not expressly included in their membership.

​

8. Flight Cabin Upgrades

Any flight cabin upgrade benefit is subject to the exact terms of the membership purchased and the applicable airline or programme rules.

Unless expressly confirmed otherwise, membership does not constitute the purchase of an airline ticket, guarantee a confirmed upgrade on a particular flight, or guarantee availability on a particular route or date.

Members may be required to hold a valid ticket, satisfy fare-class or airline eligibility rules, provide the necessary travel documents and comply with booking deadlines.

​

Airline schedules, routes, fares, upgrade inventory and operating arrangements are controlled by the relevant airline. We will explain any material conditions that apply to a promised membership benefit before the customer purchases it.

Unless expressly included in writing, membership fees do not include the cost of airline tickets, taxes, airport charges, travel insurance or other travel expenses.

​

9. Membership Fees and Payments

The applicable membership fee, membership period, included benefits and any additional charges will be displayed or otherwise clearly communicated before you complete your purchase.

The website may advertise promotional prices. A promotional price, including any stated discount from a usual price, is subject to the applicable offer conditions and must be presented accurately.

Unless expressly stated otherwise:

  • Payment must be made using an accepted payment method.

  • Membership is activated in accordance with the activation arrangements communicated at purchase.

  • Any additional charge must be disclosed before you become liable to pay it.

  • Taxes, including VAT where applicable, will be treated in accordance with applicable law and the pricing information provided at checkout.

We reserve the right to correct genuine pricing or administrative errors, subject to applicable law and any rights arising from a contract already formed.

We will not impose material additional charges without an appropriate contractual basis and any consent required by law.

​

10. Membership Duration and Renewal

The membership period will be specified at the point of purchase. Where a one-year membership is purchased, the membership will ordinarily remain valid for the stated one-year period, subject to the agreed activation and expiry arrangements.

Automatic renewal must not be assumed. If a membership renews automatically, the renewal period, renewal price, payment arrangements and cancellation procedure must be clearly disclosed before purchase and agreed to by the customer where required.

If a membership does not renew automatically, it will expire at the end of its stated term unless a further membership is purchased.

We will not treat a customer as having agreed to an undisclosed renewal or recurring payment.

​

11. Cancellation, Cooling-Off Period and Refunds

We comply with applicable UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, where applicable.

​

11.1 Consumer cancellation rights

Where a consumer purchases membership online or by another qualifying distance-selling method, the consumer will generally have a statutory 14-day cancellation period beginning on the day the contract is entered into for a service contract.

The precise rules depend on the nature of the contract and the benefits supplied.

If you wish to cancel within an applicable statutory cancellation period, contact support@eliteworldg.com and clearly state that you wish to cancel your membership. You may also use any applicable statutory model cancellation form supplied with your purchase information.

​

11.2 Requests for immediate activation

If you request that a service begins during the statutory cancellation period, we will obtain any consent or acknowledgement required by law.

Where the law permits a charge for services actually supplied before cancellation, we may charge a proportionate amount where the required conditions have been met and the appropriate information has been provided.

The statutory cancellation right for a service contract may end once the service has been fully performed only where the relevant legal requirements, including any required express consent and acknowledgement, have been satisfied.

Different rules may apply to digital content or other components of a membership.

​

11.3 Refunds outside the cooling-off period

After any statutory cancellation period expires, refunds will be assessed in accordance with the applicable contract, the circumstances of the request and the customer's statutory rights.

We do not promise a blanket right to a refund for every change of mind after the cancellation period. Equally, we will not refuse a refund or other remedy where one is required by law, including where applicable services have not been supplied as agreed.

If a material membership benefit cannot be supplied as promised, we will assess the appropriate remedy under the contract and applicable law.

​

11.4 Refund processing

Where a refund is due, we will explain the applicable process and arrange the refund within the relevant statutory or agreed timeframe. Where required by law, refunds will be made using the original payment method unless another arrangement is lawfully agreed.

​

12. Member Conduct and Prohibited Use

Members must not:

  • Use the membership for fraud, unlawful activity or misrepresentation.

  • Attempt to bypass booking, security or eligibility restrictions.

  • Misuse, resell or commercially exploit benefits contrary to their conditions.

  • Provide false information to us or a benefit provider.

  • Interfere with the security, operation or integrity of our website.

  • Infringe the rights of other members, providers or third parties.

We may investigate suspected misuse and take proportionate action, including suspending access while investigating a credible concern.

Where we consider suspension or termination, we will take account of the circumstances, explain the reasons where reasonably appropriate and respect any applicable contractual and statutory rights.

We will not use this section to avoid providing a refund or other remedy that is legally due.

​

13. Suspension and Termination

We may suspend or terminate membership where there is a legitimate and proportionate reason, including material breach of these Terms, fraud, unlawful activity or a material security risk.

Where reasonably practicable, we will notify the member and allow an opportunity to resolve a remediable breach before termination.

If we terminate a membership without customer fault, or if termination otherwise gives rise to a refund or other remedy under applicable law or the contract, we will provide the appropriate remedy.

Termination for a member's breach will not automatically remove any statutory rights the member may have.

​

14. Website Content and Intellectual Property

Unless otherwise stated, the website's text, branding, logos, graphics, layout, images and other content are owned by us or used with permission or another lawful basis.

You may access and use the website for personal, lawful purposes. You must not reproduce, distribute, modify, commercially exploit or publish our protected content without appropriate permission, except where permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners. Their appearance on our website does not necessarily mean that the relevant organisation endorses us or that we own its intellectual property.

​

15. Website Availability and Security

We aim to keep our website accessible, accurate and secure. However, uninterrupted access cannot be guaranteed.

We may update, maintain, suspend or modify website features where reasonably necessary for operational, security, legal or technical reasons.

We will take reasonable care when administering the website and will not exclude liability where doing so would be unlawful.

You are responsible for using suitable devices, software and security measures when accessing the website.

​

16. Disclaimers and Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If you are a consumer, these Terms do not remove your statutory rights concerning services supplied under a consumer contract.

Subject to those protections, we are not responsible for losses arising solely from circumstances outside our reasonable control, provided that this does not relieve us of any obligation or liability imposed by law.

We are not responsible for the independent acts or omissions of third-party providers to the extent that the relevant loss is not legally attributable to us. This does not exclude any responsibility we have for our own contractual obligations, statements, negligence or other legally actionable conduct.

Where the law permits, we will not be liable for loss that was not reasonably foreseeable when the relevant contract was formed. Any such limitation will be interpreted consistently with applicable consumer and business law.

17. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances outside our reasonable control, such as severe disruption to transport, natural disasters, government restrictions, widespread communications failures or comparable events.

We will take reasonable steps to reduce the impact and inform affected members where appropriate.

This provision does not automatically entitle us to retain payment for benefits that have not been supplied where a refund or other remedy is required by law.

18. Privacy and Personal Information

We process personal information in accordance with applicable UK data protection law and our Privacy Policy.

Our Privacy Policy should explain what personal information we collect, why we use it, how it may be shared with relevant providers, how long it is retained and how individuals can exercise their data protection rights.

Members should review the Privacy Policy before providing personal information. Where membership benefits require information to be shared with an airline, hotel, lounge or another provider, we will do so on an appropriate lawful basis and provide the required information.

19. Complaints and Customer Support

If you have a question, complaint or concern about your membership or a benefit, please contact:

Email: support@eliteworldg.com
Address: One Mayfair Place, Mayfair, London, W1J 8AJ, United Kingdom.

Please include your name, membership reference if available, details of the issue and any relevant supporting information.

We will review complaints fairly and aim to respond within a reasonable period. If additional investigation is necessary, we will explain this where appropriate.

Nothing in this section prevents you from exercising any statutory right or seeking assistance from a competent consumer protection body.

20. Changes to These Terms

We may update these Terms to reflect changes in law, website functionality, security requirements or our services.

The current version and its effective date will be displayed on our website.

We will not use an updated version to retrospectively remove rights already acquired under an existing contract. Where a change materially affects an existing membership, we will provide notice and obtain agreement where required, or otherwise follow the applicable contractual and legal requirements.

21. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales, except where mandatory legal protections require a different result.

Where you are a consumer, nothing in this clause deprives you of any mandatory rights or protections available under the laws applicable to you, or restricts access to a court that has jurisdiction under applicable law.

Business customers agree that the courts of England and Wales will have jurisdiction over disputes arising out of these Terms, subject to any mandatory legal rules.

22. General Provisions

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay in exercising a right does not necessarily amount to a waiver of that right.

These Terms, together with the specific membership description, checkout information and any applicable benefit conditions, form the agreement governing the relevant website use or membership purchase, subject to any separate written agreement and applicable law.

Nothing in these Terms gives a third party a right to enforce a provision unless that right exists under applicable law or is expressly agreed.

23. Contact Us

For questions about these Terms & Conditions, membership eligibility, benefits, cancellations or complaints, contact:

Welite Global / Elite Global Black
One Mayfair Place
Mayfair, London W1J 8AJ
United Kingdom

Email: support@eliteworldg.com
Website: https://www.weliteglobal.com

​

bottom of page